Important: AI-generated content can be inaccurate, incomplete or similar to content generated for others. You must review outputs before using or publishing them.
These Terms of Service (“Terms”) govern your access to mallets.io and services operated by Hatamu Labs Singapore (UEN: 53519504D) under the Mallets name (“Mallets”, “we”, “us” or “our”). By accessing or using the services, you agree to these Terms. If you use Mallets for an organization, you represent that you can bind that organization.
1. The services
Mallets provides AI-assisted creative tools that may analyze public brand or product sources, organize brand information and assets, develop campaign directions, and generate image, video, audio or other creative material. Available functionality depends on the product surface, plan and deployment.
The anonymous public trial generates two watermarked still-poster concepts for evaluation. Video and voiceover generation, unwatermarked downloads, persistent Studio storage and other features are not part of the public trial unless we expressly state otherwise.
2. Eligibility and accounts
You must be at least 18 and legally capable of entering a contract. Where account access is available, you must provide accurate information, protect your credentials, and promptly notify us of unauthorized access. You are responsible for activity under your account or workspace.
3. Your inputs and permissions
You retain whatever rights you already hold in URLs, files, instructions, brand information and other material you submit (“Inputs”). You grant Mallets and its service providers a limited, worldwide license to retrieve, host, copy, transform and process Inputs only as reasonably necessary to operate, secure and improve the requested services.
You represent that you have all rights and permissions needed to submit and use the Inputs. A website being publicly accessible does not necessarily give you permission to use its trademarks, images, personal data or other content. Do not submit confidential information or third-party material that you are not authorized to process.
4. Generated outputs
As between you and Mallets, and to the extent permitted by applicable law, Mallets does not claim ownership of the creative output generated specifically from your Inputs (“Outputs”). This does not transfer rights in third-party material, Mallets technology, templates or pre-existing assets.
You acknowledge that Outputs may contain errors, may not be unique, and may not qualify for intellectual-property protection in every jurisdiction. You are responsible for reviewing factual claims, disclosures, brand compliance, likenesses, trademarks, copyrights and other rights before using an Output. Mallets does not guarantee that an Output is non-infringing or suitable for a particular advertising platform, regulated industry or campaign.
Public-trial Outputs are watermarked, provided for evaluation, and may not be downloaded or presented as final production deliverables through circumvention of trial controls.
5. Acceptable use
You may not use the services to:
- violate law, regulation or another person's rights;
- submit content you are not authorized to use or attempt to access private systems or networks;
- create deceptive, fraudulent, defamatory, hateful, exploitative or unlawful content;
- impersonate a person or brand, misrepresent sponsorship, or create misleading endorsements;
- introduce malware, probe security, bypass access controls, remove watermarks, evade limits or interfere with service operation;
- scrape, reverse engineer or resell the services except where applicable law or a written agreement expressly permits it; or
- use automated means that exceed published interfaces or reasonable request limits.
We may reject Inputs, suspend access or remove material when reasonably necessary to enforce these Terms, protect the services or comply with law.
6. Plans, fees and trials
Plan descriptions and prices may change. Paid services, usage allowances, billing cycles, renewal, cancellation and refunds are governed by the checkout terms, order form or other commercial agreement presented to you. Taxes may apply. A public preview, beta or free trial may be limited, changed or withdrawn at any time and does not guarantee future access.
7. Our technology and feedback
Mallets and its licensors retain all rights in the services, software, workflow designs, interfaces, models, documentation, trademarks and other technology, excluding your Inputs and rights you may have in Outputs. If you provide feedback, you allow us to use it without restriction or compensation, provided we do not publicly identify you without permission.
8. Third-party services
Mallets relies on third-party services for infrastructure, website retrieval, AI processing, media generation, security, forms, scheduling and communications. Their availability and terms may affect the services. We are not responsible for third-party websites or services that you choose to access.
9. Availability, changes and termination
We may modify, suspend or discontinue features, apply usage limits, or perform maintenance. We do not promise uninterrupted or error-free availability. You may stop using the services at any time. We may suspend or terminate access for a material breach, security risk, non-payment, legal requirement or risk to other users or the services. Provisions that by their nature should survive termination will survive.
10. Disclaimers
To the maximum extent permitted by law, the services and Outputs are provided “as is” and “as available”. We disclaim implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant business results, campaign performance, platform approval, legal compliance or the accuracy of AI analysis and Outputs. Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.
11. Limitation of liability
To the maximum extent permitted by law, Mallets and Hatamu Labs Singapore will not be liable for indirect, incidental, special, exemplary, punitive or consequential loss, or for lost profits, revenue, goodwill, data or business interruption. Our total aggregate liability arising from the services will not exceed the greater of SGD 100 or the fees you paid to Mallets for the affected service during the 12 months before the event giving rise to the claim. These limitations do not apply where prohibited by law.
12. Indemnity
To the extent permitted by law, you will defend and indemnify Mallets and Hatamu Labs Singapore against third-party claims, damages and reasonable costs arising from your Inputs, your use or publication of Outputs, your breach of these Terms, or your violation of another person's rights.
13. Privacy
Our Privacy Policy explains how we handle personal data. By using the services, you acknowledge those practices.
14. Governing law and disputes
These Terms are governed by the laws of Singapore, without regard to conflict-of-law rules. Before filing a claim, each party will try in good faith to resolve the dispute by written notice and at least 30 days of discussion. Subject to any rights that cannot be waived, the courts of Singapore have exclusive jurisdiction.
15. General terms
These Terms and any applicable order form are the entire agreement regarding the services and supersede prior discussions on that subject. If a provision is unenforceable, the remainder stays effective. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganization, financing, merger or sale. We are not liable for delay caused by events beyond reasonable control.
16. Changes and contact
We may update these Terms by posting a revised version with a new effective date. Material changes will receive additional notice where required. Continued use after the effective date means you accept the revised Terms.
Questions about these Terms may be sent to [email protected].